Faulty GoodsUpdated 22 days ago
Faulty goods refer to manufacturing issues. Items that are damaged because of normal wear and tear are not considered to be faulty.
To claim under your warranty, we will request a clear image of the fault along with a description of how the garment has been washed and dried. This will then result in the return of the garment.
Refunds will be credited to the purchaser’s original method of payment. Original shipping charges will not be refunded. The amount will be refunded in the currency used to make the original purchase. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid.
Once the return is received into our warehouse, we will begin to process the refund as soon as possible and within 7 business days. Please allow up to a further 7 business days for the refund amount to appear in your account.
If you have not received your refund within this time, please contact our Customer Services concierge and provide the courier name and tracking number for your returned parcel.
From 1st January 2026 Castore will no longer be the Official Team Apparel and Sportswear Partner for McLaren Racing. We therefore ask customers to note the following updates:
Returns & Refunds:
For orders placed up to and including 31st December 2025, returns can be accepted until 31st January 2026. Returns started after this date will not be accepted. Please process your return information here https://returns.reveni.io/mclaren-store. Returned items must be unused and with all relevant tags still attached.
For orders placed from 1st January 2026 onwards please contact McLaren here https://store.mclaren.com/gb/en/customer-contact.html
Customer Service contact for all other requirements:
For all queries relating to orders placed up to and including 31st December 2025 please contact the Castore concierge service for McLaren here http://castoremcl.myshopify.com/pages/contact.
For all queries relating to orders placed from 1st January 2026 onwards, please contact McLaren here https://store.mclaren.com/gb/en/customer-contact.html
(NB – for orders placed up to and including 31st December 2025, no correspondence will be entered into after 31st January 2026. For product warranty related queries only after this date, please contact the Castore concierge team here https://castore.com/pages/contact)