Returns

FOR ONLINE PURCHASES

If you are not completely happy with your purchase, please return it to us in its original condition.

Please note we are currently not offering exchanges; we do apologise for the inconvenience this may cause. Additionally, personalised items are not eligible for return and will be refused and sent back to the customer.

Any free gifts that are sent with your order must also be returned with your order. These must be included in your return package to qualify for a refund.

Should you wish to return your products please use our returns portal. 

All returns are charged at £5.50. This is deducted from the refund amount. 

Make sure you have the correct order number and are using the correct email address that you originally placed your order with when returning your items through our portal.

Please make a note of your tracking number from the label before dispatching your item. You may need to provide this if your parcel is delayed or lost in transit. It is your duty to take reasonable care of the goods and will be liable for any damage until the package is received into our warehouse. We are not responsible for any lost or missing packages returned to us by carrier or any other delivery services.

Refunds will be credited to the purchaser's original method of payment. Original shipping charges will not be refunded. The amount will be refunded in the currency used to make the original purchase. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid.

Once the return is received into our warehouse, we will begin to process the refund as soon as possible. Please allow up to 30 days for refund amount to appear in your account.

From 1st January 2026 Castore will no longer be the Official Team Apparel and Sportswear Partner for McLaren Racing. We therefore ask customers to note the following updates:

Returns & Refunds:
 
For orders placed up to and including 31st December 2025, returns can be accepted until 31st January 2026. Returns started after this date will not be accepted. Please process your return information here https://returns.reveni.io/mclaren-store. Returned items must be unused and with all relevant tags still attached.

For orders placed from 1st January 2026 onwards please contact McLaren here https://store.mclaren.com/gb/en/customer-contact.html

Customer Service contact for all other requirements:
 
For all queries relating to orders placed up to and including 31st December 2025 please contact the Castore concierge service for McLaren here http://castoremcl.myshopify.com/pages/contact.
 
For all queries relating to orders placed from 1st January 2026 onwards, please contact McLaren here https://store.mclaren.com/gb/en/customer-contact.html

(NB – for orders placed up to and including 31st December 2025, no correspondence will be entered into after 31st January 2026. For product warranty related queries only after this date, please contact the Castore concierge team here https://castore.com/pages/contact)