What is your exchange policy?Updated 19 days ago
We are sorry that we are currently unable to offer exchanges however you can return your items for a refund if unworn and tags are still attached.
From 1st January 2026 Castore will no longer be the Official Team Apparel and Sportswear Partner for McLaren Racing. We therefore ask customers to note the following updates:
Returns & Refunds:
For orders placed up to and including 31st December 2025, returns can be accepted until 31st January 2026. Returns started after this date will not be accepted. Please process your return information here https://returns.reveni.io/mclaren-store. Returned items must be unused and with all relevant tags still attached.
For orders placed from 1st January 2026 onwards please contact McLaren here https://store.mclaren.com/gb/en/customer-contact.html
Customer Service contact for all other requirements:
For all queries relating to orders placed up to and including 31st December 2025 please contact the Castore concierge service for McLaren here http://castoremcl.myshopify.com/pages/contact.
For all queries relating to orders placed from 1st January 2026 onwards, please contact McLaren here https://store.mclaren.com/gb/en/customer-contact.html
(NB – for orders placed up to and including 31st December 2025, no correspondence will be entered into after 31st January 2026. For product warranty related queries only after this date, please contact the Castore concierge team here https://castore.com/pages/contact)